Frequently Asked Questions

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That’s a big question! Please read Dr. Faver’s message, “Getting Started with Iv San Bernard”

Even the gentlest cleansing products remove the natural oils from your pet. In order to maintain good hydration for a healthy coat, you need to put back the oils you have removed. Our conditioners are humectants (they absorb into the skin to hydrate), and put back the natural oils that were lost. You will see the difference after just one bath!

The skin cycle is about 21 days. So routine bathing should be done every 3-4 weeks.
During the shampoo/cleansing phase and only with Iv San Bernard products.
Iv San Bernard’s ozone spa just doesn’t create bubbles, it creates the powerful, but safe, oxidizer known as ozone. Ozone is anti-bacterial, anti-fungal, and anti-viral and can take weeks off your skin therapies.
Iv San Bernard sells a beautiful stainless steel tub for your salon, however, you can use a Rubber Maid tub, as long as you can fit enough water and the pet, inside (don’t forget to create a drain).
Our Traditional line (and Traditional Plus) are formulated for specific coat types: short, medium, and long. Each coat type has a specific need and our shampoos and conditioners were created with those needs in mind. Therefore, if your pet has normal, healthy skin and hair use: Short: Lemon; Medium: Banana; Long and cats: Green Apple; Senior: Green Tomato; Puppy: Talc
We have natural anti-bacterial, anti-fungal, and anti-parasitic shampoos that do not contain alcohol.
Our Traditional line (and Traditional Plus) are formulated for specific coat types: short, medium, and long. Each coat type has a specific need and our shampoos and conditioners were created with those needs in mind. Therefore, if your pet has normal, healthy skin and hair use: Short: Lemon; Medium: Banana; Long and cats: Green Apple; Senior: Green Tomato; Puppy: Talc
We have natural anti-bacterial, anti-fungal, and anti-parasitic shampoos that do not contain alcohol.
We recommend our Mineral Red line for pets with allergies and/or sensitive skin.

Use a technique we call CLOSE/OPEN/CLOSE with our shampoo and conditioner. Click here for instructions. It really works!

Our products are concentrated and should be diluted 1 part product to 3 parts water. Additionally, our bathing techniques were perfected in Italy and we teach to apply less for more time. Instead of washing all your shampoo and conditioner down the drain, apply it all over the pet and let it sit for 5 minutes. Click here for a usage guide based on coat type and size of the pet.
Yes. However they are not meant for humans and may be detrimental if used continuously for that purpose.

Shipping is free when you order $100 or more to the continental United States.

You will need to attach a photo of your current business license,  EIN (Employer Identification Number) or tax ID number.

5000ml is about 1-1/3 gallon.
EXCLUSIVE UNITED STATES DISTRIBUTOR

Contact us for all your animal skin care related queries!

Phone

855.464.8726

Email

info@isbusa.com

We only service the United States of America & U.S Territories Free Shipping on orders over $100 - excluding Alaska, Hawaii, and Puerto Rico.

For outside the US please contact:
Iv San Bernard Head Quarters in Italy at Iv San Bernard Italy
Info@IvSanBernard.it
390571509106

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