FREQUENTLY ASKED QUESTIONS
That’s a big question! Please read Dr. Faver’s message, “Getting Started with Iv San Bernard”
The skin cycle is about 21 days. So routine bathing should be done every 3-4 weeks.
Iv San Bernard’s ozone spa just doesn’t create bubbles, it creates the powerful, but safe, oxidizer known as ozone. Ozone is anti-bacterial, anti-fungal, and anti-viral and can take weeks off your skin therapies.
Our Traditional line (and Traditional Plus) are formulated for specific coat types: short, medium, and long. Each coat type has a specific need and our shampoos and conditioners were created with those needs in mind. Therefore, if your pet has normal, healthy skin and hair use: Short: Lemon; Medium: Banana; Long and cats: Green Apple; Senior: Green Tomato; Puppy: Talc
We recommend our Mineral Red line for pets with allergies and/or sensitive skin.
Our products are concentrated and should be diluted 1 part product to 3 parts water. Additionally, our bathing techniques were perfected in Italy and we teach to apply less for more time. Instead of washing all your shampoo and conditioner down the drain, apply it all over the pet and let it sit for 5 minutes. Click here for a usage guide based on coat type and size of the pet.
Shipping is free when you order $100 or more to the continental United States.
In the event that you are not fully satisfied with your purchase, we may authorize you to return an item within 15 days of receipt but you must first contact us for instructions and authorization for the return. We will not guarantee a refund on authorized returns. For returns that are unopened and not damaged, you will be responsible for the return shipping charges and will be refunded the item purchase amount, less shipping and a 25% restocking fee. ABSOLUTELY NO RETURNS: Student Packages, Ozone Machines, DVD Sets, Other Brands (not Iv San Bernard), or any Student/Educational Products.
If an item is damaged upon receipt, please notify us immediately and we will instruct you on how to proceed. In such cases, it is required to keep and photograph any damaged boxes and items to allow a claim against the carrier.
Email photos to firstname.lastname@example.org within 24 hours of receiving the order and products. When protocol is allowed, in most cases, a replacement will be shipped to you immediately.
Due to the nature of our company, and because most of our orders are through an e-commerce option with shipping requirements, the Iv San Bernard products are filled to an appropriate amount that would allow safe shipping under air pressure, temperature, and handling changes. This can sometimes cause the bottle to look as if it had leaked some of the contents and is missing partial volume. Unless evidence of leakage is present, the visual content is correct. Iv San Bernard ships all over the world, and we must be able to bottle or package our products in a way that will ensure quality shipping.
5000ml is about 1-1/3 gallon.
Absolutely! Yes! Even the gentlest cleansing products remove the natural oils from your pet. In order to maintain good hydration for a healthy coat, you need to put back the oils you have removed. Our conditioners are humectants (they absorb into the skin to hydrate), and put back the natural oils that were lost. You will see the difference after just one bath!
During the shampoo/cleansing phase and only with Iv San Bernard products.
Iv San Bernard sells a beautiful stainless steel tub for your salon, however, you can use a Rubber Maid tub, as long as you can fit enough water and the pet, inside (don’t forget to create a drain).
We have natural anti-bacterial, anti-fungal, and anti-parasitic shampoos that do not contain alcohol.
Use a technique we call CLOSE/OPEN/CLOSE with our shampoo and conditioner. Click here for instructions. It really works!
Yes. However they are not meant for humans and may be detrimental if used continuously for that purpose.
You will need to attach a photo of your current business license, EIN (Employer Identification Number) or tax ID number.